Sr Analyst Functional Support

Posting End Date:

April 08, 2026

Employee Type:

Regular-Full time

Union/Non:

This is a non-union position

At Enbridge, we are dedicated to providing outstanding energy solutions while encouraging an inclusive and collaborative workplace. Our driven team continuously pursues excellence and innovation, ensuring we uphold our world-class standards. We are seeking a Sr Analyst Functional Support to become part of our dynamic team in North York, ON, Canada. If you are passionate about making a difference and have a proven track record in functional and business support, this is the opportunity for you!

 

Apply today and grow your career at Enbridge! We offer opportunities for professional growth, competitive benefits, a pension plan, and generous time off. #joinourteam

 

What You Will Do:

• Providing day-to-day incident and problem management related to meter reading, service notifications, and service address issues, impacting our ability to bill over two million customers monthly.

• Managing the issuance of ~500,000 Service Notifications from SAP, including ~50,000 Emergency calls annually.

• Supporting end users and management from various departments such as Customer Care, Accenture, CS&C Operations, CS&C Office, Records, Builder Services, and MET on system needs and requirements.

• Working closely with CS&C, Customer Care, Business Support Integration, TIS, and vendors to drive improvements in service delivery, improving customer happiness and efficiency.

• Supporting the SAP <-> WAMS interfaces, including exception management.

• Acting as a subject matter expert and providing support and testing of solutions for the Customer Experience Program initiatives, WAMS Releases, and strategic & regulatory changes.

• Providing on-call overnight support for the execution of CIS system batch runs.

• University degree and a minimum of 2 years of relevant experience.

• Technical expertise in EGD’s CIS system (SAP).

• Experience with WAMS (Maximo) is a plus.

• Ability to build, write, and participate in User Acceptance Testing (UAT) sessions.

• Proficiency in using the Service Now system for management and tracking of Incidents and Changes.

• Working knowledge of the HP Quality Centre tool for UAT scripts.

• Specialized knowledge of meter reading and call center processes.

• A Business Analyst who consistently asks ‘Why?’ to fully understand issues or scenarios.

• Strong documentation skills with the ability to clearly and effectively convey findings.

• Outstanding interpersonal and communication skills (both written and oral).

• Ability to foster existing and build new relationships with collaborators.

• Agile approach with the ability to prioritize workload efficiently.

Salary:

• Ranges from $72,000– $95,000 CAD for Ontario Canada locations based upon candidate’s experience, skills, and internal equity.​

• Applicable compensation policies and guidelines apply to internal candidates.

Benefits:​

• A flexible benefits program that allows each employee to select the level of coverage needed for their family inthe areas of health, dental, insurance and disability​

• A paid maternity and parental leave benefit that offers up to 20 weeks of paid leave for birth-giving parents andup to 12 weeks for other eligible parents, providing flexibility and support during this important life event​

• Valuable retirement savings plans, including a savings plan with company stock as an investment option​

• Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays​

• An Employee and Family Assistance Program​

• A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being​

• Enbridge’s FlexWork (hybrid work model) offers eligible employees (Manager and below) the option to work from home on Wednesdays and Fridays, opt for a compressed workweek schedule, and have flexible start and end times. Role requirements determine your eligibility for each option.​

At Enbridge, we are dedicated to our core value of Inclusion. We are proud to be an Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting careers@enbridge.com.

Information For Applicants:

• Applications can be submitted via our online recruiting system only.

• We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.

• Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com