Job Family Group:

Retail Group

Job Description:

The Vice President, Truck Service Support, Enablement & Field Support is accountable for enabling consistent, high-quality execution of Truck Service strategies across company and franchise locations.

This role leads the integration of program strategy, vendor/category management, franchise performance, and field support capabilities, ensuring alignment between enterprise priorities and field-level execution.

The VP drives transformation in how Truck Service delivers results—building scalable programs, strengthening field capability, and ensuring operational consistency across the network.

Key Responsibilities

Enterprise Enablement Strategy

Define and lead the Truck Service enablement strategy, ensuring alignment between enterprise priorities and field execution
Integrate efforts across programs, vendor strategy, franchise support, and field execution teams
Translate strategy into scalable frameworks, tools, and standards that drive consistent performance
Establish governance to ensure alignment, accountability, and measurable outcomes

Program & Category Integration

Provide strategic leadership to:
- Director, Tire Programs
- Director, Parts, Oil & Labor Programs
Ensure programs and category strategies deliver margin performance, cost optimization, and operational feasibility
Establish enterprise alignment on pricing frameworks, program standards, and vendor strategies
Drive simplification and standardization across program offerings

Franchise Performance Enablement

Lead and guide the Truck Service Franchise Director, ensuring alignment to enterprise strategy and priorities
Establish a consistent model for franchise engagement, performance management, and capability development
Ensure franchise partners are equipped with tools, insights, and programs to deliver brand and financial expectations
Drive alignment in operational standards, customer experience, and program adoption

Field Support & Execution Capability

Oversee the Truck Service Field Support organization, including Specialist Team Leads and Specialists
Ensure field teams optimally translate strategy into clear execution plans and measurable outcomes
Build capability in operational excellence, problem-solving, and performance management
Establish consistent performance management, coaching, and accountability frameworks across the field

Operational Performance & Continuous Improvement

Own enterprise visibility into program adoption, operational consistency, and performance drivers
Drive continuous improvement through standardization, root cause analysis, and scalable solutions
Ensure alignment between program intent and field execution outcomes
Partner with Operations leadership to identify and close performance gaps

Cross-Functional Leadership

Partner with Operations, Finance, Procurement, Supply Chain, and People & Culture
Align vendor strategies, financial performance, and operational capabilities
Lead enterprise change initiatives, ensuring adoption and sustained impact
Influence senior stakeholders and align across competing priorities

Leadership & Organizational Capability

Lead and develop a multi-layered leadership organization across:
- Program Directors
- Franchise leadership
- Field Support teams
Build capability in program strategy, vendor management, and field execution
Establish a culture of accountability, continuous improvement, and performance discipline
Ensure strong succession planning and leadership pipeline

Scope & Impact

Enterprise accountability for Truck Service enablement, program integration, and field execution capability
Significant influence on margin performance, cost structure, service consistency, and program adoption
Acts as the critical link between enterprise strategy and field results

What We’d Like to See

Bachelor’s degree in Business, Operations, Engineering, or related field preferred; advanced degree a plus
Significant leadership experience in truck service, fleet maintenance, automotive, or multi-site service environments
Proven success leading enterprise functions, large cross-functional organizations, or field enablement models
Strong commercial and financial acumen, with experience influencing margin performance and cost optimization
Demonstrated ability to lead through multiple layers of leadership and influence without direct control of operations
Experience integrating program strategy, vendor management, and field execution
Strong analytical and problem-solving capabilities with a data-driven approach
Excellent communication and executive presence, with ability to influence senior stakeholders
Ability to travel as required to support business priorities

Key Relationships

Truck Service Operations Leadership
Finance, Procurement, and Supply Chain
People & Culture and Learning & Development
Franchise Leadership
Field Support Teams

Why Join Us?
We’re committed to supporting leaders who want to make an impact. You’ll have the chance to shape and influence outcomes across businesses. You’ll be part of an inclusive environment where varied perspectives are valued, and where your contribution to performance and integration matters.

We invest in the growth and wellbeing of our people, providing the resources, networks, and development opportunities. Our total rewards package includes competitive pay, bonuses, share options, and a range of flexible benefits designed to meet your needs. We recognise that people have multifaceted lives, and we strive to offer a career experience that reflects that.

Travel Requirement

Up to 50% travel should be expected with this role

Relocation Assistance:

Relocation may be negotiable for this role

Remote Type:

This position is a hybrid of office/remote working

Skills:

Legal Disclaimer:

We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.