EV Operations - Service & Field Delivery Advisor

Job Description:

Role Summary

The EV Operations – Service & Field Delivery Advisor leads day-to-day EV charging network operations across bp pulse ANZ, ensuring safe, compliant execution and consistent site standards. The role is accountable for network uptime, driving rapid incident response, recovery performance, and operational reliability. It manages field operations, maintenance delivery, and contractor coordination, ensuring effective asset management and SLA performance. The role leads incident and reporting with strong escalation and closure discipline, while providing frontline operational insights to reduce repeat faults and continuously improve network performance and customer experience

Key Accountabilities

• Own day-to-day operations operational delivery across ANZ, ensuring safe, compliant execution of all site and field activities.

• Drive network uptime and reliability, with accountability for rapid incident response, issue resolution, and recovery performance.

• Lead incident management and operational reporting, maintaining strong closure discipline and clear escalation pathways.

• Implement maintenance and asset management programmes, including contractor coordination and preventive maintenance delivery.

• Provide frontline operational insight on network performance, identifying recurring issues and contributing to fault reduction and continuous improvement.

Essential Education

University degree in business, economics, engineering, or equivalent discipline.

Essential Experience

• Proven experience in operations or service delivery roles within infrastructure-heavy environments (EV, energy, telecoms, transport or similar), managing multi-site networks.

• Proven experience running live operations, including real-time monitoring, incident management, and driving

• uptime/reliability outcomes

• Hands-on background in field operations and maintenance delivery, including managing third-party contractors,

• Implementing preventive maintenance, and improving asset performance.

• Demonstrated experience in safety-critical environments (HSSE) with strong understanding of compliance, risk management, and safe site operations.

• 5. Strong operational and analytical capability, able to interpret network performance data (faults, uptime, incidents) and translate it into actions that reduce repeat issues and improve reliability.

Desirable Criteria

• Experience and passion for EVs and the energy transition.

• Experience with working with external partners (such as customers & suppliers to bp)

• Demonstration of bp’s ‘Who we are’ values.

At bp, we provide the following environment and benefits to you:

• A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valued

• Possibility to join our social communities and networks

• Learning opportunities and other development opportunities to craft your career path

• Life and health insurance, medical care package

• And many other benefits!

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment.

Don’t hesitate to get in touch with us to request any accommodations!

Travel Requirement:

Up to 10% travel should be expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills:

Maintenance Planning, Maintenance Scheduling, Operations readiness planning, Operations turnaround coordinating, Operations Turnaround Preparation, Site operating procedure development, Turnaround common process, Turnaround Planning, Turnaround pre-start-up assurance, Turnaround Scheduling, Turnaround scoping, Work Packaging

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Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.