IT Operations Analyst

At Suncor, we produce and provide energy.

When you join Suncor, you become part of a company that has built a solid foundation for both business and employee success. We are a place where talented people thrive. As part of our team, you play a vital role in delivering energy we all rely on, and you'll make a meaningful impact in the communities where we live and work.

If you are enthusiastic about providing superior levels of customer service, working on a close-knit team, and troubleshooting issues, then this opportunity is for you! In this role you will be accountable for monitoring, troubleshooting, client support, configuration, and operations of Suncor’s IT infrastructure.

What we offer:

We recognize your contribution and offer a range of rewards and development opportunities designed to support your success. Benefits/perks listed below may vary depending on the nature of your employment with Suncor and the region where you work.

• Strong compensation: we offer competitive compensation, regional-based uplifts, annual bonuses, and long-term financial rewards. We also help you save for your future by offering pension programs, and savings plans with company matching
• Benefits: utilize an employee assistance program and comprehensive company-paid health, dental, and vision benefits for you and your family to support your mental, physical, and financial well-being
• Generous time-off: enjoy generous paid vacation time to recharge and maintain a healthy work-life balance
• Talent development programs: Internal mobility, succession planning, and employee training and development programs are just a few ways we’re dedicated to your development

Minimum Requirements:

• Post-secondary education in Networking, Telecommunications, Information Technology or Computer Science
• Minimum 2 years experience with network and/or server support
• A Cisco Certified (CCNA or above) or Juniper (JNCIA-Junos or above) certification

Don’t have all the qualifications listed?  That’s ok!  Apply anyway. We acknowledge the value of transferrable skills.

Responsibilities:

• Monitor and support IT infrastructure components related to networks, virtualization, cloud, servers, storage, and backups.
• Evaluate and triage IT infrastructure events and perform and document complex troubleshooting of IT events
• Monitor planned IT infrastructure changes
• Co-ordinate incident resolution within IT infrastructure operations, collaborating with specialist teams to ensure effective troubleshooting and timely resolution
• Issue escalations via established processes

Location and other Key details:

• You will work out of our Calgary head office, located in the Suncor Energy Centre at 150 – 6th Ave S.W.
• The work shift is a “4-on-4-off” schedule in a 24/7 and 365 days/year operational setting. “4-on-4-off” shifts require consent to OT Averaging. Shifts may change based on Suncor business requirements.
• Our business professional roles follow internal compensation guidelines, and the pay band will generally be based years of experience and scope of work

Think we are a fit? Apply now!

Suncor is committed to providing equal opportunities for employment and building an inclusive, results-oriented and high-performance culture where all members of our team feel safe, valued and respected.