Temporary HR Advisor - Retirement Services

At Suncor, we produce and provide energy.

When you join Suncor, you become part of a company that has built a solid foundation for both business and employee success. We are a place where talented people thrive. As part of our team, you play a vital role in delivering energy we all rely on, and you'll make a meaningful impact in the communities where we live and work.

Are you an entry level HR professional who is passionate about pensions, benefits and pay with exceptional customer service skills? If the answer is yes, we have a great opportunity for you to consider. In this role, you will be responsible for delivering services to Suncor’s retirees and beneficiaries. We are looking for a passionate professional who can translate complex information into simple and helpful experiences and strong attention to detail for seamless transactions services. 

Minimum requirements:

• Two years of pension, benefits or customer service experience

• A high degree of attention to detail and organization along with proven advisory, problem-solving, and analytical skills

• Proficiency with Microsoft Office, particularly Excel and Word

• Excellent verbal and written communication skills with a strong focus on customer service

• Strong interpersonal skills and the ability to manage difficult conversations and effectively build positive relationships

• Strong understanding of priorities and deadlines along with a sense of urgency

Don’t have all the qualifications listed? That’s ok! Apply anyway. We acknowledge the value of transferable skills.

Key responsibilities:

• Respond to inquiries from Suncor’s retirees and beneficiaries via e-mail and telephone regarding their pension, benefits and compensation entitlements using a strong customer focus

• Case manage and administer employee files from initial notification to completion, for employee retirements, retiree death and dependent death

• Provide advisory services to members regarding our plans and impacts of member actions

• Ensure all transactions are completed accurately in Workday for final pay, and for proper set up of retiree and surviving spouses’ pension and benefits

• Partner with internal and external partners to provide information and managing escalations to enhance customer experiences

• Completing audits periodically to ensure our retirement plans are operating correctly

Location and other details:

• This is an office-based role. You will work out of our Calgary head office, located in the Suncor Energy Centre at 150 – 6th Ave S.W.

• Hours of work are a regular 40-hour work week, Monday to Friday

• This is a 6-month contract with potential to become permanent in the future

• Our business professional roles follow internal compensation guidelines, and the pay band will generally be based years of experience and scope of work

Think we are a fit? Apply now!

Suncor is committed to providing equal opportunities for employment and building an inclusive, results-oriented and high-performance culture where all members of our team feel safe, valued and respected.